Stories of Selling Human Stories of Selling Human Lead with Love - Reagan Smoker, GM of The Inn at Cedar Crossing - Stories of Selling Human

Episode 22

Published on:

21st Oct 2020

Lead with Love - Reagan Smoker, GM of The Inn at Cedar Crossing


So pleased to introduce you to my friend, Reagan Smoker. Reagan has been a retail and hospitality manager for over a decade. She's worked from brands like Jos A. Bank, Lacoste, Calypso St Barth. Noe she's the GM of a quaint inn and restaurant in Sturgeon Bay, Wisconsin.

I wanted to bring Reagan on to talk about her perspective on being a great human and how that applies to selling people on her. Her story doesn't disappoint!

You'll learn some practical things from her stories working with difficult customers, challenging employees, and also from her over 12 year battle with breast cancer.

Reagan truly leads with love in everything she does. This episode will show you how she does it and how you might be able to bring these approaches into your own interactions with others.

Key Takeaways by Time!

  • 6:02: Reagan's story of growing up and learning to read a room from a very early age - 6:02
  • 8:00: "I'm still a human being, I just have a touch of cancer"
  • 8:52: Lead with Love - You don't knw what's going on with people's lives. Power of a genuine compliment.
  • 12:15: If you can't feel someone's pain, we've all seen movies or books where we can think of someone's pain. Channel that.
  • 31:00 - Having difficult conversations and how to approach people in a useful way.

Connect with Reagan (Show her some love)!

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About the Podcast

Stories of Selling Human
We all want to be heard, seen, and understood. This podcast shares stories of how all humans sell just by being great humans.
I believe that all people want to be heard, seen, and understood. But how do we get people to hear, see, and understand us effectively? Salespeople train themselves on techniques to do this but there are people doing it well without the word sales showing up anywhere in their job title or job description. This podcast is designed to help us hone our human skills, understand subtle similarities between non-sales people and salespeople, and show how we can learn from both groups the next time we need to create change and sell by being human.

You will learn from people throughout all walks of life. Nurses, coaches, janitors, event planners, HR executives, and architects. Just to name a few. We'll contrast them with trained sales people to show similarities and differences. There's an art to human connection and sales. We all do it differently and we can all learn from our every day human interactions.

Please contact me and let me know who you see in your life selling by being human! I want to shine a light on them.

About your host

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Alex Smith

I've been in professional sales for over 15 years. I was the guy running around in your neighborhood with coupon cards door to door. I've lead full sales cycles involving six figure media partnerships. I love sales and I also love how humans connect. I love fostering connections that make people feel inspired and fulfilled to do their best work. We all sell by being human not despite it. I'm originally from Omaha, NE, and my childhood was always surrounded by people that looked different than me and I was always curious on what their lives where like. The person in my life who was the very best at selling by being human will always be my dad, former one-time insurance salesman, Smithsonian curator, but his true calling was as a lifetime teacher and college history professor. My hero, Dr. Alonzo Smith, PHD.